NeoGraft Business Training
Training and Support for NeoGraft Users
The Next Generation in Hair Restoration for Men and Women
3 Necessary Steps for Success
> Generating leads
> Converting leads to consultations
> Converting consultations to sales
Facts
> 1 in 10 first time callers will leave a VM message
> Callers put on hold, stay on for an average of only 15 seconds
> Average office books less than 25% of first time callers for consultations
> Average office converts less than 25% of consultations to sales
Typical Office Mistakes
> Missed Calls – We’ll teach you and your staff the importance of each call, how to capture those calls and the correct phone protocols to advance those calls to consults.
> If your staff is too busy to take the necessary time for the caller’s questions, leaving them feeling rushed – We’ll show you and your staff how to recognize and prioritize those calls so you can advance those calls to consults.
> Not converting calls to consults – We’ll teach you and your staff how to convert those calls to consults and ultimately to a sale.
The Keys to a Sound Business
> Establishing your goals and creating a plan of action and follow through
> Understanding your marketing strategy relationship with Yodle
> Establishing productive office/clinical protocols
> Converting leads to sales
> Managing your sales
> Growing your business
Must Dos that Most Don’t
> Having a plan of action
> Providing dedicated phone line and dedicated phone person
> Tracking your calls and referral sources
> Being consistent and paying attention to the details
> Having a well trained and well versed staff that is motivated
> Right employees are key
Support Options
> Support Program via NeoGraft’s web portal
– 3 months of experienced customer support via phone and email scheduled at your convenience
– Your staff will be taught how to convert leads to sales
– You’ll be taught how to manage those sales
– All the necessary tools will be provided
– You and your staff can work at your own pace via the our web program
– Working at your own pace in this format provides higher retention
– More cost effective
*Additional Support Options
– Client has the option to extend the support time
– Client has the option to request an onsite visit
– *Additional fees may apply
Laser Advantage’s program is an integral part of customer support for your patients. We feel it is very important to arm yourself with every available tool and resource to help stack the deck in your favor in this aesthetic market place. Our business consulting is specific for the aesthetic industry and provides marketing and advertising protocols, but we feel there is much more at stake to running a successful business than just marketing. By utilizing our combined strengths of both marketing and business management, this will allow your aesthetic business to grow and better position yourself for success.
Contact Us for more information or go to the NeoGraft website